Guarantee - We guarantee quality materials and workmanship. The toys on our site are made in Virginia by us, we do not job any toy production out in order to insure your satisfaction.

Return Policy:
All Sales are Final...Merchandise is not accepted for return to insure that we do not restock any merchandise that could possibly introduce disease to your Feathered Friends.

If you have a question or concern please contact us either by e-mail or by phone [(757) 442-3521].  We will gladly address any concerns you may have about our products.

Thank you for considering Birdsnest Specialty

Your Privacy:

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more detail about our privacy policy.

What information do we collect? How do we use it?

• When you order, we need to know your name, e-mail address, mailing address, credit card number and expiration date. This allows us to process and fulfill your orders and to notify you of your order status.

• When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.

• We personalize your shopping experience by using your purchases to shape our recommendations about merchandise that might be of interest to you.  We also monitor customer traffic patterns and site usage to help us develop the design and layout.

• We may also use the information we collect to occasionally notify you about important functionality changes and special offers we think you'll find valuable. 

How do we protect customer information?
When you place orders we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access because it is housed at one of the largest internet gateway processors in the world, Authorize.net.

.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as 1-Click shopping and to store items in your shopping cart between visits. Most Web browsers automatically accept cookies. You will need to have them enabled to Shop with us.

Do we disclose the information we collect to outside parties?
We do not sell, trade or rent your personal information to others.

In Summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at our site posssible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.

Safe Shopping Guarantee
You are protected while you shop with us, you never have to worry about credit card safety. Period.

We guarantee that every transaction you make at our site will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping with us.

• Safety in Numbers: When you shop, you'll be one of our valued customers who have safely shopped with us without credit card fraud.

• Safe Technology: The secure server we use incorporates (SSL), the industry standard and is among the best software available today for secure e-commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Still don't want to use your credit card on the Internet?

No problem. Just fill out our order form online. Print it and mail all pages to our office. Or Call it in (757) 442-3521.

Guarantee Details:

1. Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at our web site while using the secure server.
2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

We very seldom have any customer disputes. Should you have any questions or problems with any product you order and or receive from us, please contact us directly. We value our customers and your satisfaction is our goal.

How will I receive orders ?

You will be notified instantly by E-Mail once you place your order and it is approved by our credit card gateway.

Orders are shipped as soon as stock is pulled and via the method you select during the check out process.